Cancellation Policy & Terms and Conditions

Munnar Travel Planners
Website: www.munnartravelplanners.in
Phone: +91 8078593842 / +91 8848493009
Email: booking@munnartravelplanners.in

Last Updated: 15 August 2026

1. About These Terms

These Cancellation Policy, Terms and Conditions govern the booking and use of travel services provided by Munnar Travel Planners, including tour packages, hotel and resort bookings, transportation, sightseeing, trekking, jeep safaris, adventure activities, and other travel-related arrangements.

By making a booking or paying an advance amount, the customer confirms that they have read, understood, and accepted these terms and conditions.

2. Booking & Confirmation

All bookings are subject to availability and confirmation from the respective hotel, resort, transport provider, activity operator, or other service provider.
A booking will be considered confirmed only after the required advance payment has been received and confirmation has been issued by Munnar Travel Planners.
Unless otherwise specified in the quotation, a 50% advance payment may be required to confirm a booking.
The balance payment must be paid according to the payment schedule mentioned in the quotation or booking confirmation.
For certain hotels, peak-season bookings, special offers, trekking permits, activities, or non-refundable services, full or higher advance payment may be required.
Prices quoted are based on the services, dates, number of guests, room category, vehicle category, and inclusions specified in the booking confirmation.
Any change in the number of guests, travel dates, hotel category, vehicle type, or itinerary after confirmation may result in additional charges.

3. Cancellation Policy

Cancellation charges depend on the date of cancellation, the type of service booked, and the cancellation policy of the respective service provider.

General Cancellation Schedule

Cancellation Timing	Cancellation Charge
15 days or more before check-in/travel date	Subject to supplier policy
7–12 days before check-in/travel date	5% service charge, plus applicable supplier cancellation charges
4–6 days before check-in/travel date	Subject to applicable hotel/service provider charges
3 days or less before check-in/travel date	Non-refundable, unless otherwise agreed in writing
No-show	Non-refundable

The above schedule is a general policy. The cancellation policy stated on the customer's quotation, booking confirmation, hotel confirmation, or activity confirmation will take precedence where it differs.

Important Cancellation Conditions

Cancellation requests must be submitted through an official communication channel of Munnar Travel Planners.
Cancellation will be considered effective only after confirmation of receipt by Munnar Travel Planners.
Cancellation charges are calculated based on the date and time the cancellation request is received.
Hotel, resort, transport, activity, trekking, safari, permit, and third-party cancellation charges may be deducted from any refundable amount.
Non-refundable bookings, promotional rates, special offers, advance purchase rates, permits, tickets, activities, and certain hotel reservations may not qualify for a refund.
If a customer cancels only part of a booking, cancellation charges may apply separately to the cancelled services.
If the customer fails to arrive at the hotel or departure point without prior notice, the booking may be treated as a no-show and non-refundable.

4. Refund Policy

Refunds will be processed only after determining the refundable amount under the applicable cancellation conditions.
Any refund will be made after deduction of applicable cancellation charges, service charges, bank/payment gateway charges, and non-refundable supplier amounts.
Refund processing time may depend on the hotel, service provider, bank, payment gateway, or other third-party provider.
Munnar Travel Planners is not responsible for delays caused by banks, payment gateways, hotels, airlines, transport operators, or other third parties.
Where a service provider provides a credit note or alternative service instead of a monetary refund, the applicable supplier conditions will apply.
No refund will normally be provided for services voluntarily not used by the customer after the trip has commenced.

5. Hotel & Resort Bookings

Hotel availability is subject to confirmation by the property.
Check-in and check-out times are governed by the respective hotel's policy.
Early check-in and late check-out are subject to availability and may involve additional charges.
Room views, floor preferences, bed configurations, special requests, and other preferences are subject to hotel availability and cannot always be guaranteed.
Hotel management may require a security deposit or identification documents.
Any damage, loss, minibar charges, room-service charges, or other personal hotel expenses must be paid directly by the guest.
Hotel policies regarding children, extra beds, pets, smoking, visitors, and identification documents may vary.

6. Transportation & Cab Services

Transportation will be provided according to the vehicle category confirmed at the time of booking.
Vehicle availability is subject to confirmation.
The vehicle may be used only for the agreed itinerary and travel duration.
Additional kilometres, additional sightseeing, waiting time, night charges, route deviations, or additional vehicle requirements may attract extra charges where applicable.
Vehicle model may be replaced with a similar category vehicle when required due to operational circumstances.
Guests must follow applicable traffic and safety regulations.
Munnar Travel Planners will make reasonable efforts to provide the confirmed vehicle category but cannot guarantee a particular vehicle registration number or specific driver.
Delays caused by traffic, roadblocks, weather, landslides, vehicle restrictions, government regulations, or other circumstances beyond reasonable control will not normally qualify for a refund.

7. Sightseeing & Itinerary Changes

Sightseeing is provided according to the itinerary confirmed with the customer.
The order of sightseeing may be changed depending on weather, traffic, road conditions, opening hours, local restrictions, or operational requirements.
Some attractions may be closed without prior notice due to maintenance, weather, government restrictions, or other circumstances.
Entry tickets, activity fees, boating charges, parking charges, guide fees, or other expenses are excluded unless specifically mentioned as included.
If a customer voluntarily skips a sightseeing location or service, no refund will normally be provided for the unused service.
Additional sightseeing requested by the customer will be charged separately.

8. Trekking, Jeep Safari & Adventure Activities

Trekking, jeep safaris, adventure activities, boating, zipline, and similar activities are subject to local operating conditions, weather, safety requirements, permits, and availability.
Activities may be cancelled, postponed, shortened, or modified by the relevant operator or authorities due to unsafe weather, road conditions, government restrictions, or other safety concerns.
Activity charges and refund conditions are subject to the respective operator's policy.
Customers must follow instructions given by guides, drivers, activity operators, forest officials, and other authorized personnel.
Customers are responsible for informing Munnar Travel Planners of any relevant physical limitations, special requirements, or other circumstances that may affect participation in an activity.
Munnar Travel Planners acts as a travel arranger for third-party activities where applicable and is not responsible for the independent acts, omissions, safety decisions, or operational policies of third-party activity providers, except to the extent required by applicable law.

9. Kolukkumalai & Off-Road Jeep Safari

Kolukkumalai Sunrise Jeep Safari is operated subject to local road, weather, safety, and operational conditions.
The sunrise cannot be guaranteed because it is dependent on weather and visibility.
Jeep safari timing may be changed depending on local operating conditions.
The safari may be cancelled or modified due to heavy rain, unsafe road conditions, government restrictions, forest regulations, or other circumstances.
Refunds, if any, will be subject to the applicable safari operator's cancellation policy.
Guests must follow the instructions of the local jeep driver and safari operator.

10. Customer Responsibilities

Customers are responsible for:

Providing correct names, contact details, travel dates, passenger details, and identification information.
Checking the booking confirmation and informing Munnar Travel Planners immediately of any errors.
Arriving at the agreed pickup point on time.
Carrying valid identification documents required by hotels, authorities, or service providers.
Paying personal expenses, entry fees, additional activities, and other excluded charges.
Taking reasonable care of personal belongings and valuables.
Following hotel, transport, forest, trekking, safari, activity, and government rules.
Respecting local communities, wildlife, nature, heritage sites, and environmental regulations.

Munnar Travel Planners will not be responsible for loss or damage to personal belongings caused by the customer's negligence.

11. Changes Requested by the Customer

After confirmation, customers may request changes to:

Travel dates
Hotel or room category
Number of guests
Vehicle category
Pickup/drop location
Sightseeing itinerary
Activities or excursions

All changes are subject to availability and may result in additional charges.

Date changes may be treated as a cancellation and rebooking depending on the policies of the respective hotel, transport provider, activity operator, or other service provider.

12. Force Majeure & Unforeseen Circumstances

Munnar Travel Planners shall not be liable for failure, delay, interruption, or modification of services caused by circumstances beyond reasonable control, including but not limited to:

Heavy rain, floods, landslides, storms, or other natural disasters
Road closures or dangerous road conditions
Government restrictions or regulations
Forest or wildlife restrictions
Strikes, riots, civil disturbances, or public emergencies
Epidemics or pandemics
Accidents or major transportation disruptions
Unexpected closure of tourist attractions
Any other circumstances beyond the reasonable control of Munnar Travel Planners or its service providers

In such situations, Munnar Travel Planners will make reasonable efforts to assist customers with alternative arrangements, subject to availability and additional costs.

Any refund will depend on amounts actually refunded or credited by the respective service providers.

13. Prices & Additional Charges

Package prices are based on the inclusions clearly mentioned in the quotation.
Prices may change due to hotel tariff changes, seasonal pricing, taxes, government charges, fuel costs, or supplier price revisions before confirmation.
Once a booking is confirmed and payment is received, the confirmed price will apply unless additional services or changes are requested.
Any service not specifically listed under "Package Includes" will be considered excluded.
Additional services requested after confirmation will be charged separately.

14. Taxes & Invoicing

Applicable taxes, including GST where applicable, will be charged according to prevailing Indian tax regulations and the applicable nature of the service.

Customers may request an invoice for eligible transactions by providing the required billing information.

15. Privacy & Customer Information

Customer information provided to Munnar Travel Planners may be used for:

Processing bookings
Hotel and transport reservations
Activity and sightseeing arrangements
Customer communication
Payment and invoicing
Providing travel-related support

Customer information may be shared with relevant hotels, transport providers, activity operators, or other service providers only to the extent reasonably necessary to arrange the requested services, subject to applicable law.

16. Communication

Official booking communication may be carried out through phone, WhatsApp, email, or other communication channels provided by Munnar Travel Planners.

Customers are responsible for providing an active phone number and email address and for checking important booking communications.

17. Complaints & Service Issues

Customers should report any issue relating to a hotel, vehicle, activity, or other travel service to Munnar Travel Planners as soon as reasonably possible while the service is being provided.

This gives Munnar Travel Planners an opportunity to communicate with the relevant service provider and attempt to resolve the issue promptly.

Complaints submitted after completion of the trip will be reviewed based on the circumstances and available information.

18. Third-Party Service Providers

Munnar Travel Planners may arrange services through independent third-party providers, including hotels, resorts, taxi operators, jeep operators, activity providers, restaurants, guides, and other tourism service providers.

The terms, safety requirements, cancellation rules, operating conditions, and policies of those providers may apply in addition to these terms.

19. Limitation of Liability

Munnar Travel Planners will take reasonable care to arrange the services confirmed with the customer.

However, Munnar Travel Planners shall not be responsible for losses, delays, additional expenses, inconvenience, or changes arising from circumstances outside its reasonable control or from the independent acts or omissions of third-party service providers, except where liability cannot legally be excluded.

Nothing in these terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

20. Acceptance of Terms

By making an advance payment, confirming a booking, or using the travel services arranged by Munnar Travel Planners, the customer acknowledges that they have read and accepted these Cancellation Policy, Terms and Conditions.

Customers are advised to carefully review the quotation, inclusions, exclusions, payment schedule, hotel details, itinerary, and cancellation conditions before making payment.

21. Contact Us

Munnar Travel Planners
Munnar, Kerala, India

📞 +91 8078593842
📞 +91 8848493009
🌐 www.munnartravelplanners.in
✉️ booking@munnartravelplanners.in

Your Journey, Our Responsibility.

This policy is intended as a general business policy and should be reviewed by a qualified legal/tax professional before being published as your final website terms, particularly for compliance with applicable Indian consumer, GST, privacy, and tourism regulations.